Seller guidelines

Every listing must accurately represent what you're selling. Buyers rely on your description to make purchasing decisions — misleading listings damage trust and will be removed.

• Use your own photos — at least one clear photo of the actual part you're selling, not a stock image.
• Describe the condition honestly. If it has scratches, cracks, or wear, say so.
• Select the correct condition tier: New, Like New, Good, Fair, or Poor.
• Specify the exact bike fitment — make, model, and year range. If you're unsure, say so in the description.
• List the price in the currency you intend to transact in.
• If you know the OEM part number, include it — it helps buyers verify compatibility.
• Set shipping costs upfront. "Contact seller" is acceptable but expect fewer inquiries.

• Respond to buyer messages promptly — within 24 hours where possible.
• Be honest about part availability. If a part sells, mark it as sold immediately.
• Don't negotiate in bad faith. If you agree to a price, honour it.
• Keep all communication on Clutchyard — it protects both parties.

• Pack parts securely. You are responsible for the item arriving in the described condition.
• Ship within 3 business days of a confirmed sale unless otherwise agreed.
• Provide tracking information to the buyer as soon as it's available.
• Use appropriate packaging — fragile parts should be bubble-wrapped and boxed.
• If shipping internationally, you are responsible for accurate customs declarations.

• If a buyer contacts you with a problem, respond promptly and in good faith.
• Refund or replace parts that are materially different from their listing description.
• Do not ignore buyer messages after payment — this will result in account action.

• Listing prohibited items (see our prohibited items page).
• Using stock photos or photos of a different part.
• Misrepresenting condition, fitment, or part number.
• Listing the same part multiple times (duplicate listings).
• Artificially inflating prices to absorb platform fees.
• Completing transactions off-platform to avoid fees.